Terms of service


 

1. Definitions

  • Company / Entrepreneur: Auralen Ltd.

  • Consumer: Any natural person acting outside their trade or profession.

  • Products: Pillows and related goods sold by Auralen Ltd.

  • Distance Contract: Any agreement concluded via online or remote communication.

  • Right of Withdrawal: The legal right of EU consumers to cancel a purchase within 14 days.

2. Company Information

Auralen Ltd
Email: support@hypnory.com
Address: Neofytou Nikolaidi

3. Scope and Acceptance

These Terms apply to all users of the website and all purchases made from Auralen Ltd.

By placing an order, you confirm that:

  • You are at least 18 years old

  • You agree to these Terms

4. Products and Accuracy

  • We strive to ensure product descriptions and images are accurate.

  • Minor variations (e.g. color, shape, firmness) may occur.

  • We do not guarantee that products will meet subjective expectations (e.g. comfort preferences).

5. Orders and Contract Formation

  • An order is confirmed only after payment is successfully processed.

  • We reserve the right to refuse or cancel orders in cases of:

    • Fraud suspicion

    • Pricing errors

    • Stock issues

6. Pricing and Payments

  • Prices are shown in EUR (€) unless stated otherwise.

  • Accepted payment methods include:
    Visa, Mastercard, American Express, Maestro, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay.

  • You are responsible for any currency conversion fees or bank charges.

7. Shipping and Delivery

  • We currently ship to:
    United States, United Kingdom, Canada, Australia.

  • Delivery times are estimates only and not guaranteed.

7.1 Risk Transfer

Risk of loss passes to the customer upon delivery.

7.2 Incorrect Address

  • Customers are responsible for providing accurate shipping details.

  • We are not liable for failed deliveries due to incorrect or incomplete addresses.

  • Reshipping may require additional payment.

7.3 Customs, Duties, and Taxes

  • International orders may be subject to import duties, taxes, or customs fees.

  • These charges are the responsibility of the customer.

  • If a package is refused due to unpaid fees, we may deduct return and handling costs from any refund.

8. Right of Withdrawal (EU Customers)

In accordance with the
EU Consumer Rights Directive,
EU consumers may withdraw from the contract within 14 days of delivery.

To exercise this right, you must contact us via email.

9. 30-Night Money-Back Guarantee Return Policy

We offer a voluntary 30-night money-back guarantee return policy in addition to legal rights.

9.1 Conditions

  • Returns must be requested within 30 days of delivery.

  • Products must be returned in reasonable, hygienic condition.

9.2 Hygiene and Use

Because pillows are hygiene-sensitive:

  • Excessively used, damaged, or unsanitary items may be refused.

  • We reserve the right to reduce or deny refunds where necessary.

9.3 Return Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

9.4 Refund Processing

  • Refunds are issued within 14 days after inspection.

  • Refunds are made to the original payment method.

10. Damaged or Defective Products

  • If you receive a defective or damaged product, contact us within 48 hours of delivery.

  • We may require photo evidence.

  • We will offer replacement, repair, or refund where appropriate.

11. Chargebacks and Abuse

  • Initiating a chargeback without contacting us first may be considered abuse.

  • We reserve the right to dispute fraudulent chargebacks and recover costs.

  • Abuse of the return policy may result in refusal of future orders.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Our liability is limited to the amount paid for the product.

  • We are not liable for:

    • Indirect or consequential damages

    • Loss of profits or business

    • Personal dissatisfaction with comfort preferences

Nothing in these Terms excludes liability where prohibited by law.

13. Product Disclaimer

  • Our pillows are not medical devices.

  • We do not guarantee health or therapeutic outcomes.

  • Any product information is for general guidance only.

14. Force Majeure

We are not liable for failure or delay caused by events beyond our control, including:

  • Natural disasters

  • Supply chain disruptions

  • Carrier delays

  • Government actions

15. Intellectual Property

All website content is owned by Auralen Ltd and may not be copied, reproduced, or used without permission.

16. Privacy

We process personal data in accordance with the
General Data Protection Regulation.
See our Privacy Policy for details.

17. Complaints and Disputes

Customers may contact us via email for complaints.

EU consumers may also use the
European Commission Online Dispute Resolution Platform.

18. Governing Law

These Terms are governed by the laws of Greece.

Consumers may also have rights under the laws of their country of residence.

19. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on our website.

20. Contact

Email: support@hypnory.com
Address: Neofytou Nikolaidi