Refund policy
1. 30-Night Money-Back Guarantee
We offer a 30-night money-back guarantee policy.
If you're not satisfied, you can request a return within 30 days of delivery.
2. Eligibility for Returns
To be eligible:
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The item must be returned in reasonable condition
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The product must not be excessively damaged or unsanitary
Due to hygiene reasons, heavily used items may not be accepted.
3. How to Start a Return
To initiate a return:
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Email us at support@hypnory.com
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Provide your order number
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Wait for return instructions
4. Return Shipping
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Customers are responsible for return shipping costs
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Shipping costs are non-refundable
5. Refunds
Once your return is received and inspected:
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Approved refunds are processed within 14 days
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Refunds are issued to the original payment method
6. Damaged or Incorrect Items
If you receive a defective or incorrect item:
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Contact us within 48 hours
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Provide photos
We will resolve the issue with:
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Replacement
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Refund
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Store credit
7. EU Right of Withdrawal
If you are located in the EU, you also have the legal right to withdraw within 14 days under the
EU Consumer Rights Directive.
8. Non-Refundable Situations
Refunds may be refused if:
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The product is excessively used or damaged
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Hygiene standards are not met
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The return is outside the 30-day window
9. Contact
Email: support@hypnory.com
